E - Daakhil portal

It is launched by National Consumer Dispute Redressal Commission

The e-daakhil portal empowers the consumer and their advocates to file consumer complaints online.

It also facilitates to make payment of requisite fees online from anywhere in order to redress their complaints.

The site of the e-Daakhil Portal was developed and is maintained by the National Information Centre (NIC) under the Ministry of Electronics & Information Technology.

This portal has been developed under the Consumer Protection Act, 2019.

National consumer dispute redressal commission:

Nodal: Ministry of consumer affairs food and public distribution

The Consumer Protection Act was passed in 1986 to protect the interests of the consumers.( quasi- judicial body)

The objective of this law is to provide a simple, fast and inexpensive mechanism to the citizens to redress their grievances in specified cases.

The Act envisages a three-tier quasi-judicial machinery at the National, State and District levels:

i. National Consumer Disputes Redressal Commission known as “National Commission”;

ii. State Consumer Disputes Redressal Commission known as “State Commission”;

iii. District Consumer Disputes Redressal Forum – known as “District Forum”.