E Daakhil portal

• It is launched by National Consumer Dispute Redressal Commission

• The e-daakhil portal empowers the consumer and their advocates to file consumer complaints online.

• It also facilitates to make payment of requisite fees online from anywhere in order to redress their complaints.

• The site of the e-Daakhil Portal was developed and is maintained by the National Information Centre (NIC) under the Ministry of Electronics & Information Technology.

• This portal has been developed under the Consumer Protection Act, 2019.

National consumer dispute redressal commission:

• Nodal: Ministry of consumer affairs food and public distribution

• The Consumer Protection Act was passed in 1986 to protect the interests of the consumers.( quasi- judicial body)

• The objective of this law is to provide a simple, fast and inexpensive mechanism to the citizens to redress their grievances in specified cases.

• The Act envisages a three-tier quasi-judicial machinery at the National, State and District levels: i. National Consumer Disputes Redressal Commission known as “National Commission”; ii. State Consumer Disputes Redressal Commission known as “State Commission”; iii. District Consumer Disputes Redressal Forum – known as “District Forum”.